Job Title: Customer Service Executive
Location: Kuala Lumpur, Malaysia
Department: Global Support Team
Job Type: Full-time, Permanent
Shift: Rotational (24/7, including weekends & public holidays)
About the Role
We are looking for a dedicated and resourceful Customer Service Executive to join our fast-paced 24/7 Global Support Team. You will be the first point of contact for clients and tour leaders worldwide, delivering exceptional travel support services. Every day will bring new challenges, making this a dynamic and rewarding role where your communication skills will make a real impact.
Key Responsibilities
- Handle incoming calls, live chats, and emails from international clients and tour leaders.
- Provide prompt and effective solutions to travel-related issues.
- Coordinate with internal departments, hotel suppliers, and global MIKI offices.
- Offer emergency assistance and troubleshooting support when required.
- Manage and share booking and tour information through internal systems.
- Send hotel confirmations via email or fax as necessary.
- Support other departments and perform additional tasks as assigned.
Requirements
- Proficiency in English
- Willingness to work on rotational shifts, including overnight, weekends, and public holidays.
- Diploma holders: Minimum 1 year of customer service experience.
- SPM holders: Minimum 3 years of customer service experience.
- Experience in travel or hospitality is an advantage.
- Proficient in Microsoft Office and general computer applications.
Salary & Benefits
Basic Salary: RM3,000 – RM4,000 per month
Fixed Allowance: RM700.00 per month
Benefits:
- Medical insurance
- Additional leave entitlements
- Maternity & parental leave
- Career advancement opportunities
- Professional development
- Supportive, collaborative, and international work culture
We welcome applicants from all industries with a strong customer service background. Experience in travel is an advantage but not essential.
Ready to join our global travel support team? Apply now!
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- Are you currently employed? If yes, please specify your notice period.
- What is your expected salary?
- Are you able to work on a rotational shift schedule, including public holidays and weekends?
Work Location: In person