What you will do
As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:
· Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
· Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
· Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
· Embracing accountability for individual KPIs and working cohesively towards team goals
· Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
· Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
· Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
Who you are
Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.
· Strong proficiency in Mandarin, giving you a chance to showcase your language skills
· Good command of English or Bahasa Malaysia to round out your communication abilities
· Previous experience in a contact centre or customer service role? That's a big plus!
· A minimum SPM qualification, showing that you have the fundamentals in place
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Required)
- Bahasa (Preferred)
Application Deadline: 06/15/2025
Expected Start Date: 06/20/2025