Job Descriptions :
- Help improve customer experience by supporting service strategies.
- Keep customer data clean and up to date in the CRM system.
- Assist with emails, newsletters, and answering customer questions.
- Learn how to group customers for targeted messaging.
- Use CRM tools to track interactions and feedback.
- Help collect and analyze customer feedback.
- Work with sales, marketing, and support teams.
- Support CRM training and troubleshooting.
- Help create reports on customer satisfaction and engagement.
Qualifications:
- A student studying Business, Marketing, or a related field.
- Interested in customer service and CRM.
- Good at communicating and working in a team.
- Organized and detail-oriented.
- Comfortable learning new software (CRM experience is a plus).
Job Type: Full-time
Pay: RM1,000.00 - RM1,200.00 per month