About your role
- Promptly attend to and manage incoming leads from marketing and sales channels, ensuring a swift and professional response.
- Assess and qualify potential customers, coordinating test drives or virtual appointments to enhance engagement.
- Conduct timely follow-ups via calls and WhatsApp to nurture customer relationships and improve conversion rates.
- Schedule and assign customer appointments to the appropriate branch manager, ensuring seamless coordination.
- Send appointment reminders via WhatsApp a day prior to scheduled meetings to minimize no-shows and enhance attendance rates.
- Facilitate clear and timely communication between customers and the sales team, ensuring an efficient and professional customer experience.
- Monitor, track, and update lead status within the system to maintain accurate and well-organized records.
- Ensure all required actions are completed before closing customer tickets to maintain process efficiency and service quality.
- Proactively share ongoing promotions and offers with customers to enhance engagement and drive sales opportunities.
Qualifications and Education Requirements:
- Candidates must possess at least a SPM/Diploma/Degree or equivalent.
- Candidates willing to work alternate 5 days.
- Candidate willing to work on public holiday and weekend.
- At least 2 years of working experience in related field is required for this position or any other experiences in dealership, auto customer experience, sales or service advisor are highly recommended.
- Computer literate in Microsoft office and call center system.
- Have skills in inbound, email servicing, chat, or social media.
- Have excellent organizational, management, communication, and negotiation skills.
- Able to work with minimum supervision.
- “Can Do” attitude.
About Carro
Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co
Why work with Carro?
- Join the region’s largest online automotive marketplace with offices in 7 countries.
- Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
- Formal and informal learning and development programmes to support your growth and career progression.
- Comprehensive benefits including medical, insurance and wellbeing.
- Flexible working arrangements upon request.
- Learn from some of the most experienced mentors in the technology and automotive space.
- Meet and interact with colleagues from all around Asia.
- Pursue opportunities to work at departments in other countries and regions.
- Diverse and inclusive working environment with modern workspaces.
- Fun and engaging employee events, initiatives, and celebrations.
Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.
Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit: www.carro.co
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Required)
- Outbound Calls: 1 year (Preferred)
Work Location: In person