Position Overview:
Tribe is seeking a motivated and proficient Mandarin-speaking Customer Service Executive to deliver exceptional support to customers of our premier client, Tencent, in the mobile gaming sector. This remote position is ideal for a customer-focused professional who excels in a digital environment and is passionate about providing structured solutions. You will be instrumental in enhancing the player experience through your problem-solving abilities and positive engagement.
Key Responsibilities:
- Deliver high-quality, efficient customer support through digital communication channels.
- Diagnose and troubleshoot customer issues, escalating complex cases through the appropriate channels when necessary.
- Maintain meticulous records of all customer interactions and diligently adhere to established performance metrics.
Essential Qualifications:
- Fluency in both Mandarin and English (written and verbal); a language proficiency assessment will be required.
- A minimum of one year of experience in a customer service or call center role.
- Demonstrated ability to multitask effectively across various software platforms and applications.
- Technical proficiency in the Microsoft Office suite.
- A minimum of a high school diploma or its equivalent.
- Must possess a personal laptop and have consistent access to a reliable high-speed internet connection.
Preferred Qualifications:
- Prior experience within the mobile gaming industry.
- A personal interest in and understanding of mobile games.
Employment & Benefits:
- Job Type: Full-time
- Work Arrangement: Remote (Work from Home)
- Schedule: Day Shift (willingness to work on weekends and public holidays as required)
- Basic Salary: RM 3,000
Application Requirements:
Please be prepared to confirm your agreement with the following pre-screening questions:
- Do you own a personal laptop and have access to a stable internet connection?
- Do you accept the offered salary of RM 3,000?
- Are you available to work on rotational shifts including weekends and public holidays as needed?
- Do you have any professional experience in the customer service/ call center or gaming industry?
- Do you play mobile games?
Job Type: Full-time
Pay: RM3,000.00 per month
Benefits:
- Professional development
Application Question(s):
- Can you attend the interview on either Tuesday or Thursday between 2:00–3:30pm?
- Do you accept the offered salary of RM 3,000?
- Do you play mobile games?
- Are you able to work on rotational shifts (day, night, and weekends)?
- A minimum of one (1) year of experience in live chat support, ideally within the mobile gaming industry.
Work Location: In person