Requirements:
- Excellent communication and writing skills in English and Bahasa Malaysia.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
Job Description:
- Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
- Regularly contacting customers to ensure their experience with a product or service is satisfactory.
- Direct calls from customers to the appropriate department when necessary.
- Ensure a positive attitude towards customers at all times.
- Possess a strong understanding of the company's products.
- Keep records of customer interactions.
Job Types: Full-time, Contract
Pay: RM3,100.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Education:
- STM/STPM (Preferred)
Language:
- English (Preferred)
Work Location: In person