What you'll be doing
- Handling inbound/outbound customer inquiries and requests via phone, email, and chat
- Providing timely and accurate information to customers regarding shipment status, pricing, and logistics
- Coordinating with internal teams to resolve customer issues and ensure seamless service delivery
- Maintaining accurate customer records and documentation
- Identifying opportunities to improve the customer experience and providing feedback to management
- Contributing to the overall growth and success of the customer service team
What we're looking for
- At least 2 years of experience in a customer service or logistics-related role
- Strong problem-solving and analytical abilities to effectively handle customer inquiries
- Proficient in using various software and applications
- Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks
- A customer-centric mindset and a commitment to providing exceptional service
- Good written and oral communication skills in English
Job Type: Full-time
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Work Location: In person