Company Overview:
We are representing our well established Telecommunication company providers in Malaysia.
Job Descriptions:
- Handling incoming calls and enquiries promptly
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Handling general enquiries exp: billing, account, promotion etc.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job Requirements:
- Minimum SPM, Diploma or Degree holder
- Must be proficient in English.
- Only Malaysian Citizens are eligible to apply.
- Able to work on contract basis
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,400.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person