1 Customer Communication:
Interact with customers via phone, email, and other communication channels, addressing inquiries, providing information, and resolving issues promptly and professionally.
Serve as the primary point of contact for assigned clients, building strong relationships based on trust and reliability internally & externally.
2 Order Processing:
Receive, process, and manage customer orders accurately and efficiently.
Collaborate with production, shipping, and other internal teams to ensure orders are fulfilled on time and according to customer specifications.
3 Issue Resolution:
Identify and troubleshoot customer concerns, offering appropriate solutions and alternatives.
Escalate complex issues to the relevant departments and follow up until resolution is achieved.
4 Product Knowledge:
Develop a deep understanding of our metal plating products and services to provide accurate and relevant information to customers.
Keep up-to-date with industry trends and product enhancements.
5 Documentation and Reporting:
Maintain accurate and organized customer records, order history, and interactions in the Customer Relationship Management (CRM) system.
Generate regular reports on customer inquiries, orders, and satisfaction metrics.
6 Customer Satisfaction:
Proactively gather customer feedback and suggestions, conveying them to the management team for continuous improvement.
Strive to exceed customer expectations and ensure a positive overall experience.
7 Ad hoc task as per assigned by Superior / Management.
ACADEMIC, SKILL & EXPERIENCE:
1 Bachelor's degree in Business Administration, Marketing, or related field preferred.
2 Proven experience in a customer service or client-facing role, preferably within the manufacturing industry.
3 Excellent verbal and written communication skills.
4 Strong problem-solving and conflict-resolution abilities.
5 Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
6 Attention to detail and ability to manage multiple tasks simultaneously.
7 Team player with a positive attitude and strong interpersonal skills.
8 Time management, active listening, emotional intelligence.
9 Maintain positive attitude.
Job Type: Permanent
Pay: RM2,800.00 - RM3,500.00 per month
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person