The Customer Service Executive is responsible for managing customer communications and ensuring a smooth order process from inquiry to delivery. This includes attending to customer needs in-store and online, coordinating with internal teams, handling payments, and providing after-sales support. The role requires strong communication skills, attention to detail, and a customer-first mindset.
- Greet and assist walk-in and online customers (WhatsApp, phone, website chat).
- Provide product information, pricing, and floral recommendations based on customer needs.
- Handle order placements across all channels (WhatsApp, in-store, website).
- Accurately input customer, delivery, and product details into the system.
- Coordinate with the delivery team to ensure timely and correct deliveries.
- Share delivery confirmation photos and updates with customers.
- Advise on payment methods and verify payment receipts.
- Follow up on any pending payments, custom requests, or order issues.
- Confirm completed deliveries and send thank-you or review request messages.
- Handle return/refund requests and resolve customer complaints professionally within 48 hours.
- Work closely with production, logistics, marketing, and finance teams to ensure a seamless customer experience.
- Assist with greeting card printing, product catalog updates, daily order summaries, and light admin tasks.
- Assist the Senior Manager with all assigned tasks and support daily operational needs as required.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,700.00 - RM3,300.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Holidays
- Rotational shift
- Weekend jobs
Experience:
- Customer service: 2 years (Required)
Language:
- Mandarin (Required)
- Bahasa (Preferred)
Work Location: In person