Duties:
- Attend to customers and intermediaries enquires and service requests received across all communication channels, e.g phone, e-mail, web-chat, Facebook and walk in service counter.
- Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
- Comply with relevant regulations, internal guidelines, and procedures.
- Support the business in achieving its financial goals and objectives
- Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
- Support corporate projects & initiatives, and any tasks assigned.
Requirements:
- Education: A diploma holder or higher is preferred.
- At least 2 years of experience in customer service, sales support or contact centre functions in life or General insurance industry.
- Must have 2 years experience in Insurance industry as Customer Service
- Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
- Knowledge in life and general insurance
Job Types: Permanent, Contract
Contract length: 12 months
Pay: RM3,500.00 - RM4,600.00 per month
Schedule:
- Monday to Friday
- Weekend jobs
Application Question(s):
- Notice Period
Experience:
- Customer service: 2 years (Required)
- Insurance domain in Customer Service: 2 years (Required)
Work Location: In person