Job Title:

Job Description

This role is responsible for designing and delivering high-impact training programs that enhance client-specific knowledge and skills, focusing on advanced sales processes and systems. This position leads collaborations with internal and/or external stakeholders to create tailored content that addresses business needs, driving efficiency and productivity across the organization. He/she/they will work autonomously with moderate supervision to ensure the effectiveness of training initiatives.

You Will

• Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills

• Provide skills-based coaching and client-specific training on a regular basis to support achievement of operating plan targets, sales targets, and high customer satisfaction

• Partner with internal and external stakeholders to develop and deliver effective training and development programs designed to enhance advanced sales knowledge and skills across various sales motions

• Analyze performance data and customer experience trends to develop and implement strategic sales plays and best practices tailored to specific territories

• Oversee and validate the quality of training delivery to ensure it meets established standards and aligns with business goals

• Track the effectiveness of training interventions through a range of assessment tools and methodologies for continuous improvement

• Collaborate with stakeholders to optimize sales processes and systems, ensuring a superior customer experience is consistently achieved

• Maintain high-level communication with internal stakeholders to foster and develop strategic client relationships while staying informed about the evolving business environment for training material updates

You Are/Have

• Malaysia citizen

• Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred.

• Able to develop relationships and communicate with higher level technical staff, with proven success

• Demonstrated advanced problem solving and analytical skills

• Self-starter, sense of urgency, and works well under pressure.

• Demonstrated successful ability to prioritize and multi-task in a time-sensitive environment, leveraging high level of independent judgement

• Excellent knowledge of Microsoft Office programs

• Advanced written and verbal communication skills - proactive communication style ensuring timely status of projects

Privacy and Information security

• Adhere security requirements in the process.

• Protect the privacy of personal information. 

Our Benefits and Perks

• Group Term Life Insurance

• Group Health Insurance with coverage for dependents

• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

• Employee Assistance Program

• Rewards and Recognition Program

• Learning and Development Program

• Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• Working Arrangement: Hybrid with full WFH starting Aug 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Mondays

• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

• Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted

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