- Manage customer inquiries, feedback, and complaints across social media platforms (XHS, TikTok, Facebook)
- Ensure timely and professional responses to customers, resolving issues to maintain a positive brand image
- Create and schedule posts on social media, engaging with followers and promoting outlet's products/services
- Collaborate with outlet's person-in-charge to align social media strategies with business goals
- Monitor social media trends, analyze data to measure campaign effectiveness, suggest improvements for customer engagement and satisfaction
Working Location : TAMAN SUTERA
Working Day : Monday to Friday
Working Time： 9am to 6pm
Benefit:
- Work life balance
- Birthday Celebration
- Product Discount
- 5days work
- Free Training Course
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Application Question(s):
- How long for your notice period?
Experience:
- Customer service: 2 years (Required)
- Social media management: 2 years (Required)
- E-commerce: 2 years (Preferred)
Language:
- Mandarin (Required)