Job Title: Customer Service (Cantonese Speaker)
Job Type: Permanent
Working Hours: 12-hour shift (2 working days, 2 days off)
Working Days: 5 working days per week
Salary: Up to RM4,500/month
Language: Cantonese (required)
Company: NTT DATA Malaysia
Job Summary
We’re hiring an Assistant Client Service Desk Administrator to support our IT service desk team. This is an entry-level role, ideal for fresh graduates or candidates with basic customer service or IT support experience.
Job Responsibilities
- Support the service desk team with admin tasks
- Log and track service requests from clients
- Follow up and update clients on progress
- Work with other teams to resolve client issues
- Maintain accurate records and documentation
- Ensure correct steps are followed for urgent requests
Requirements
- Minimum: High School Certificate (Diploma is a plus)
- Able to speak Cantonese fluently
- Good communication and teamwork skills
- Willing to work 12-hour shifts (7AM–7PM / 7PM–7AM)
- Fresh graduates are encouraged to apply
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Rotational shift
Work Location: In person