Requirements
- Fresh graduate are welcome to apply (with minimum SPM)
- Available to join on 16 June 2025
- Must able to communicate in English
- Mandarin speakers are welcome to apply
- MBBS holders are welcome
Responsibility
- Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
- Obtain all necessary information, check on systems and align with customer needs
- Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
- Assist customers with essential guidance and accurate information (medical-related)
- Serves as the frontline liaison between healthcare providers and patients
- Ensuring smooth communication and facilitating the delivery of high-quality care
- Handling general inquiries, scheduling appointments, and providing information about medical services and policies
- Middle person in charge between patient and hospital
Working timing
- Monday to Sunday - 7am to 11pm (Operation timing)
- 9 working hours perday (including lunch hours)
- 5 Working days (2 Off days - depends on schedule)
Working Location
- Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
- Office building beside MRT Ampang Park Station
Benefits
Salary Package
- Base pay: up to RM3000.00
- KPI allowance: up to RM500.00/month
- Attendance allowance: RM100.00/month
Additional Benefits
- Annual Increment (Performance-based)
- Annual Bonus (Performance-based)
- OT allowance (If applicable)
- Shift allowance (If applicable)
- Training and proper guidance will be provided
Job Type: Full-time
Pay: Up to RM3,000.00 per month
Schedule:
- Rotational shift
Language:
- Mandarin (Preferred)
Work Location: In person
Expected Start Date: 06/16/2025