What You'll Be Doing
- Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyze inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
- Train and develop Customer Service Representatives in the department, including side-by-side onboarding training/mentoring, continuous improvement and system enhancement training. Provide dedicated onboarding/training support during the training period.
- Participate in technology assessments and propose solutions regarding system/process improvements, training related to customer service, and team development. Assist with user testing and implementing upgrades and/or new programs within the department.
- Provide additional coverage for phones, order entry, and other duties typically handled by Customer Service Professionals to help with overflow. Includes Region Support for BU within SFDC.
- Provide support to commercial team on consignment stocks planning and management
What We're Looking For:
- Proficiency in spoken and written English
- Previous experience in Customer Service tasks
- Ability to manage daily invoicing requirements efficiently
- Strong collaboration skills to work effectively with the Commercial Team and communicate seamlessly across functions to complete tasks
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,500.00 per month
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Language:
- English (Required)
Work Location: In person