Client Service Executive

Client Service Executive

Location: Kuchai Lama , Kuala Lumpur
Working Hours: 9:00am-6:00pm

Job Responsibilities (Enhanced)

• Act as the main point of contact for clients, particularly Chinese-speaking clients, ensuring prompt and professional communication.
• Manage and grow key client accounts, ensuring high levels of satisfaction and service delivery.
• Coordinate with internal departments to ensure smooth execution of projects and campaigns.
• Prepare proposals, quotation sheets, presentation decks, and post-mortem reports for client campaigns.
• Monitor project timelines, manpower deployment, and campaign KPIs to ensure on-time delivery and optimal results.
• Conduct regular follow-ups and check-ins with clients during active campaigns or activation periods.
• Assist in sourcing and briefing promoters or brand ambassadors to match client expectations.
• Maintain and update client information, contracts, and project status in internal databases.
• Provide creative input and support in brainstorming sessions for campaigns, events, and activations.
• Manage client feedback, complaints, and escalations professionally, ensuring resolutions are timely and satisfactory.
• Build strong long-term relationships with clients, with the goal of securing repeat business and referrals.
• Stay updated with market trends and competitors’ activation activities to provide value-added insights to clients.

Job Requirements

• Diploma or Degree in Business Administration, Marketing, or related field.
• Fluent in Mandarin and English (Bahasa Malaysia is an advantage).
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
• Ability to multitask and perform well under pressure in a fast-paced environment.
• Prior experience in client servicing, account management, or marketing support is preferred.
• Passionate about events, branding, and customer satisfaction.

BENEFIT

• Annual Leave, Company Trip, Yearly Increment, Yearly Bonus, Optical and Dental Claim, Group Insurance, Birthday lunch.

The shortlisted will be invited to the interview session.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Ability to commute/relocate:

• Kuchai Lama: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Marketing: 1 year (Preferred)

Language:

• Mandarin (Required)

Willingness to travel:

• 25% (Preferred)