Roles and responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner
- Attend to medical related calls, issuance of GLs
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Able to handle customer services and operational tasks at the same time
Requirements
- Previous experience in medical/insurance customer support role (optional)
- Strong phone and verbal communication skills along with active listening
- Able to work shifts including PH
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Job Types: Full-time, Permanent