The Depot Supervisor will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.
Essential Duties and Responsibilities
Customer Service Management
- Maintain good working relationships
- Co-ordination, discussion, and communication
- Assist to keep performance and meet the target
- Problem shooting and Improvement
Stakeholder Management
- Manage parcel processing and delivery process efficiently within company delivery depot
- Plan sorting and courier zone assignments
- Deliver parcels to customers within the delivery depot coverage area and cutoff time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily in scan and out scan of shipments
- Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc
- Check and hand over delivery sheets to the delivery staff or through mobile apps.
- Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc
- Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
- On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
- Handle security exceptions in the Depot along with the security team
- Conduct regular audits of deliveries and status updates to ensure the correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily update, allocation, and collection of OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross-check the same with the delivery sheet and deposit into the company bank account
- Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally
- Ensure adequate manning in terms of full-time PDAs etc
- Generate and maintain MIS related to the Depot
- Special Request handling as appropriated
- Keep and organize working documents in tidiness and easy to use
- Ensure a safe and secure workplace and environment.
Team Management
- Provide direction, guidance, and support to employees to help them discharge their duties effectively
- Motivate, train, coach, and support new and existing employees to deliver high service level to customers
Desired Skills / Qualifications
- 3 - 5 years operations experience, preferably within transportation or logistics industry
- Good knowledge of courier / express shipment management and delivery process flow
- People management experience as a team leader or supervisor
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM3,500.00 - RM4,200.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Education:
- STM/STPM (Preferred)
Experience:
- Transportation Operation: 3 years (Preferred)
- Delivery Management: 3 years (Preferred)
Work Location: In person