Business Enablement Specialist

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

As a Business Enablement Specialist at Axi, you will proactively and consistently collaborate with the Product, Payments, and other relevant departments to gather critical information that supports the Retail Services and Partner Key Account Managers teams in effectively implementing business strategies.

You’ll also be responsible for conducting training sessions, providing coaching, and performing quality checks to ensure that these teams maintain up-to-date knowledge and the necessary skills to perform their duties effectively.

Your EDGE assignment/You will:

Sales Reporting & Coordination

• Prepare and analyse sales reports to support strategic decision-making and performance tracking.
• Coordinate with relevant departments and deliver training sessions for the Retail Services Team and Partner Key Account Managers Team on Axi Select, Copy Trading, ATP, and V2 platform updates, etc.
• Conduct data-driven analysis to support client retention initiatives and collaborate with the Partner Key Account Managers team to implement targeted strategies.

Training & Development

• Develop comprehensive training plans covering product knowledge, revenue tools, and day-to-day sales operations (BAU activities).
• Facilitate onboarding training sessions for new joiners to ensure smooth integration and role readiness.
• Conduct both written and verbal assessments to evaluate the competency and progress of new team members.
• Coordinate with team leaders to organise and evaluate initial and final mock calls as part of the onboarding process.
• Design and deliver refresher training sessions on product and process updates, incorporating various assessment methods such as monthly quizzes, verbal evaluations, and mock calls.
• Partner with team leaders and regional heads to ensure training requirements are fulfilled and standard operating procedures (SOPs) are consistently followed.
• Maintain and update training documentation to ensure clear tracking, consistency, and alignment across training initiatives.

Quality Assurance & Coaching

• Conduct call quality evaluations based on established QA criteria to ensure adherence to standards and enhance customer interactions.
• Deliver weekly call coaching and feedback sessions to support continuous improvement and skill development of sales associates.
• Monitor chat interactions and agent responses, identify performance gaps, and collaborate with team leaders to implement improvement plans.
• Perform root cause analysis on sales challenges and inefficiencies; recommend and document process improvements to enhance operational effectiveness.
• Actively engage in calls and chats to stay up to date with product knowledge and maintain a high level of effectiveness in the QA role.
• Prepare and present weekly reports highlighting key sales issues, performance pain points, and actionable recommendations for process optimisation.
• Perform additional tasks as and where assigned to support team and organisational goals.
• Understand Axi’s products, services, and stay updated on the latest announcements and developments.

Are you the one?

• Minimum 2 years’ experience in a relevant role involving sales reporting, training, quality assurance, sales enablement or coordination, ideally within the financial services or fintech sector.
• Solid understanding of onboarding, product training, performance analysis, and coaching.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively across departments.
• Detail-oriented, analytical, and adaptable to fast-paced environments.
• Proficiency in Microsoft Office and digital tools for reporting, analysis, and presentation.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Analytical Assessment & Hiring Manager Interview (1.5 hours)
  You’ll work with a pre-shared dataset and respond to specific tasks during the interview to demonstrate your ability to extract and communicate insights.

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.