Job purpose
To sell insurance products to customers and small businesses on the phone and over email, identifying customer needs and taking action accordingly to contribute to the development of business and enhancement of the organization's products, services, and processes
Key Accountabilities
- Sells the organization's propositions to new and existing clients.
- Acts as the customers point of entry into the Zurich organization takes responsibility for the customer experience with Zurich, resolving and or escalating their issues and keeping oversight of service delivery to the customer to ensure service expectations are fulfilled at all stages of the process (e.g. claims, invoicing).
- Shows good understanding of the customer needs and applies advanced customer interaction skills.
- Identifies customer needs and advises on propositions suggests additional offerings to existing clients (crossselling).
- Makes sure that quotations are issued (eventually with the help of a customer service team) promptly and in an accurate manner maintains data integrity within relevant systems.
- Shows expected sales behavior while fully adhering to local organization standards and processes.
- Supports specific marketing campaigns provides input and actively contributes to the enhancement of the organization's products, services and processes.
- Works closely with other organizational units, provides training and participates in projects as appropriate.
This role is to be based in Setia Alam
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.
So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified
Let’s continue to grow together!
Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur