Purpose
To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.
Key Accountabilities
- Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
- Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
- Lead short term (3 to 9 months), defined scope projects.
- Develop and maintain profitable relationships with new and existing customers.
- Assist customers with loss prevention meetings, claims issues, and product training.
- Provide training to customer and Strategic Business Unit personnel on products and services.
- Provide technical advice that enables a customer to solve a problem or improve business.
- Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
- Anticipate customer needs, monitor trends in order to recommend changes.
- Resolve technical issues within function or unit.
Business Accountabilities
- Carry out tasks, such as the preparation of customer and distributor reports, to support the implementation of projects to time and quality standards.
- Assess and evaluate business processes in order to identify opportunities for improvement.
- Investigate and drive research/analysis around potential business development opportunities.
- Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues
This role is a 4 months maternity cover role based in Setia Alam Branch
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.
So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified
Let’s continue to grow together!
Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur