Job Number25136209
Job CategoryEvent Management
LocationSheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia, 46200
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise duing meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Meetings and Special Events Operations
- Researches and analyzes new products, pricing and services of competition.
- Reviews scheduled events and troubleshoot potential challenges/conflicts.
- Assists in coordinating all groups that will impact property operations.
- Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.
- Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.
- Assists in the execution of brand service initiatives in event management areas.
- Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.
Assisting in Budgets and Finances
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
- Assists in creating the annual banquet budget.
Driving Exceptional Customer Service
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.