Admissions Assessment Officer

Role: Admissions Assessment Officer

Location: Kuala Lumpur, Malaysia

Job type: Full time, Permanent

Note- This position offers a hybrid work model, allowing flexibility between working from home and our office.

Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

The role

The Admissions Assessment Officer is focused on these key areas:
1- To review and process applications ensuring that applicants meet the entry requirement standards on behalf of our clients in UK and ANZ regions
2- Verifying and assessing student applications as part of the overall admissions process

3- Checking for application documentation completeness and following up with applicants to progress their applications and increasing conversion activities

Role responsibilities

• Process and assess student applications in accordance with the client’s admissions policies and guidelines
• Ensure application assessment services are delivered in line with client protocols
• Verify and check applicant information and documents, including English language results, academic certificates and transcripts, personal identification documents, and any other university requirements
• Process documentation for credibility checks and interviews, including reviewing applicants’ financial documents, if required
• Respond to student and agent enquiries promptly and effectively
• Maintain data integrity at all times
• Communicate with clients in a positive, constructive, and professional manner
• Comply with client policies, procedures, and relevant legislation
• Ensure Quality Assurance (QA) standards are consistently met
Maintain timely turnaround of all applications in line with agreed KPIs

Other responsibilities:

• Accurately record daily tasks and volumes as directed by the line manager
Demonstrate agility and flexibility in working across multiple client systems while maintaining consistency in quality and meeting expectations

Key skills and experience

• Strong attention to detail is essential.
• Prior experience in international university admissions is highly desirable.
• Solid understanding of international qualifications and their relevance for entry into UK or Australian universities is an advantage.
• Ability to prepare and present documentation in a clear, accurate, and professional manner.
• Strong organizational skills, with the ability to prioritize tasks and meet deadlines effectively.
• Proven ability to work both independently and collaboratively as part of a diverse team.
• Strong analytical and problem-solving skills, with the ability to think critically and adapt to challenges.
• Effective communication skills in English, both written and verbal.
• Commitment to contributing toward the team’s objectives and shared goals.
Proficiency in basic computer applications such as Microsoft Word, Excel, Outlook, and familiarity with student management systems such as E-Vision, StudyLink, or similar platforms.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 20 days annual leave, plus public holidays
• Generous maternity and paternity leave
• Access to an Employee Assistance Programme (EAP) and MiCare health
A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

Please keep an eye on your spam / junk email folder for correspondence from BambooHR