Admin & Customer Service
POSITION OVERVIEW :
Admin & Customer Service is responsible for managing daily TikTok Shop & Shopee Shop operations, including order processing, customer support, and administrative tasks. This role ensures smooth operations, enhances customer satisfaction, and supports the sales team in driving growth on TikTok & Shopee.
KEY RESPONSIBILITY :
1. Order & System Management
- Handle customer orders on TikTok Shop & Shopee Shop (processing, packaging, shipping).
- Update order records, inventory, and shipment status.
- Resolve issues related to payment, shipping, or stock availability.
2. Customer Service
- Respond promptly to customer inquiries via TikTok & Shopee Chat.
- Address complaints effectively and provide quick solutions.
- Share accurate product, promotion, and shipping information.
3. Operations Support
- Assist live streaming team with stock updates & product listings.
- Prepare daily/weekly sales reports for management.
- Monitor customer feedback & suggest improvements.
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REQUIREMENTS :
1. Minimum SPM/Diploma in related field (Business/Admin/Marketing).
2. Experience in e-commerce or customer service is an advantage.
3. Good communication skills (Malay & English).
4. Familiar with TikTok Shop & Shopee Shop platform & e-commerce operations.
5. Detail-oriented, efficient, and able to work in a fast-paced environment.
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KPIs (KEY PERFORMANCE INDICATOR)
1. Customer satisfaction & response rate.
2. Accuracy and timeliness of order management.
3. Resolution rate of customer issues.
4. Consistency of reporting & operational support.
Job Types: Full-time, Part-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job
Pay: RM1,700.00 - RM2,300.00 per month
Work Location: In person