Account Manager (Putrajaya)
Job ID
231115
Posted
29-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Putrajaya - Wilayah Persekutuan Putrajaya - Malaysia
Financial Institution client
Managing sites across APAC region
Based in Putrajaya
November 1st, 2025- start date
The Role:
As the Account Manager, you will be responsible for leading and managing service delivery across multiple client sites within the APAC region — specifically in Malaysia, Singapore, and Australia. This includes ensuring all operations are in line with the agreed scope of work, service level agreements (SLAs), local legislative requirements, and client budget expectations.
You will serve as the key point of contact for the client, driving operational excellence, maintaining strong stakeholder relationships, and ensuring consistent, high-quality service delivery across all sites.
What you'll do:
- Stakeholder & Leadership Excellence – Build and maintain strong, trust-based relationships with clients, CBRE teams, and leadership, ensuring positive outcomes and collaboration.
- Strategic Decision-Making – Influence stakeholders effectively, communicate a compelling vision, and drive innovation while handling difficult conversations when necessary.
- People & Performance Management – Lead by example, inspire and support teams, ensure timely recruitment, training, and career development while fostering a high-performance culture.
- Financial & Operational Accountability – Oversee and deliver P&L, Client Operating Profit (COP), revenue growth, and key performance indicators (KPIs) with accuracy and efficiency.
- Innovation & Continuous Improvement – Leverage technology, implement process improvements, and drive positive annual survey results through innovation and change management.
About you:
- Bachelor's Degree preferred with 6-7 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- (ESSENTIAL) Strong financial management skills with the ability to manage large and complex budgets within tight KPIs.
- (ESSENTIAL) Strong client engagement skills and customer service mind set to ensure consistently high levels of workplace experience are delivered at all client sites.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset
So, what's in it for you?
- Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.
- Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).
- Working alongside an experienced and established team/leader.
- We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more!
If this sounds like a good fit, we’d love to hear from you!