Industry: Food & Digital Commerce
About the Role
Join Commercial Malaysia team and play a key role in managing merchant relationships while driving the adoption of our latest omnicommerce solutions – including Dine-Out Deals, Scan to Order, Reservations, and Loyalty-as-a-Service. This role is all about building strong partnerships, ensuring operational excellence, and helping merchants grow their business.
What You Will Do
- Manage and grow relationships with existing merchants
- Onboard and support merchants in adopting omnicommerce products
- Identify growth opportunities using data and analytics (Excel)
- Collaborate with sales, marketing, and product teams to deliver results
- Drive product adoption and ensure merchants get the most value from company's solutions
What We’re Looking For
- 2+ years of experience in account management, sales, or a similar role
- Bachelor’s degree or equivalent experience
- Strong relationship management and communication skills
- Proficiency in Excel (advanced skills a plus)
- Highly organized, analytical, and able to work under deadlines
- Fluent in English and Bahasa Malaysia (Mandarin is an advantage)
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- Have you worked with merchants, partners, or clients before? If yes, can you share an example of how you managed the relationship?
- Do you have at least 2 years of experience in account management, sales, or a related role?
- Have you previously managed merchant or client accounts? If yes, what type of merchants/clients and how many accounts did you handle?
Work Location: In person