This role involves contacting overdue customers to remind them of repayment obligations, negotiating repayment terms, ensuring compliance with credit and collection policies, and maintaining updated customer information to support collection efforts.
Responsibilities:
- Customer Reminders and Negotiations: Reach out to overdue customers to remind them of their repayment obligations, ensuring that all collection actions align with company guidelines, credit policies, and procedures.
- Adhere to Credit Policies: Ensure strict compliance with credit policies, collection guidelines, and security protocols during all customer interactions.
- Repayment Negotiations: Engage with customers to negotiate repayment plans, aiming for timely settlements while maintaining strong professional relationships.
- Update Customer Information: Proactively gather and verify the latest customer contact details, updating the system to facilitate ongoing collection efforts.
- Maintain Positive Relationships: Approach all interactions with a positive attitude, demonstrating excellent communication skills and professionalism.
- Probe customers' latest contact details and update in system to increase collection efforts.
Requirements:
- Bachelor's Degree holder in any field, with relevant experience
- Diploma holder with good experience
- Require positive personality & good communication skills, both verbal & written
- Required languages: Bahasa Malaysia, English
Job Types: Full-time, Permanent
Pay: From RM2,600.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- What is your expected salary?
- Soonest availability to start work?
Education:
- Diploma/Advanced Diploma (Preferred)
Work Location: In person
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