Company Description
WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.
WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.
Job Description
Key Responsibilities:
1. Workplace Operations Support
- Conduct daily workplace inspections to ensure cleanliness, safety, and functionality of all workspaces.
- Monitor and resolve minor maintenance issues (e.g., lighting, temperature, plumbing, furniture).
- Support space planning activities including desk arrangements, meeting room setups, and moves.
- Perform equipment checks and troubleshoot AV and IT infrastructure (non-technical level).
2. Facilities Maintenance Coordination
- Liaise with external vendors and service providers (cleaning, HVAC, security, M&E, etc.) to ensure timely and quality service.
- Escalate and follow up on major maintenance or repair works with contractors and internal teams.
- Monitor building management systems (BMS) and report abnormalities.
- Maintain logs of repair and maintenance activities.
3. Health, Safety, and Compliance
- Ensure workplace health & safety standards are upheld (fire exits, first aid, emergency protocols).
- Support EHS (Environment, Health & Safety) audits and compliance reporting.
- Participate in workplace emergency drills and act as a fire warden or safety marshal if required.
4. Administration & Reporting
- Maintain inventory of assets and consumables.
- Assist in preparing monthly reports on workplace KPIs (space utilization, maintenance SLAs, etc.)
- Update records, SOPs, and incident logs as required.
Qualifications
- Minimum Certificate PW4/PW2/Chargeman/A1 or Diploma in Facilities Management, Building Services, Engineering, or related field.
- 2+ years experiences in facilities or workplace operations; preferably in a multinational or large office environment.
- Familiar with FM systems, CAFM tools, BMS, and vendor management platforms.
- Good communication and interpersonal skills.
- Proactive, hands-on, and detail-oriented.
- Basic understanding of workplace safety and local regulatory compliance.
Additional Information
Preferred Experience:
- Exposure to large-scale office operations or regional workplace portfolios.
- Experience working with third-party FM providers (e.g., JLL, CBRE, Knight Frank)
- Familiarity with ESG/sustainability practices in facilities.
- Comfortable with workplace technology and digital ticketing tools (e.g., ServiceDeck).
Working Conditions:
- On-site, with occasional weekend or off-hour work during office moves, maintenance windows, or emergencies.
- May require lifting or physical tasks as part of the role.
