Position Summary
Ben’s Independent Grocer (B.I.G.) is looking for a reliable and experienced Security Supervisor to oversee in-store safety, asset protection, and security team operations. The ideal candidate will play a critical role in maintaining a safe environment for customers, staff, and merchandise, with a strong focus on CCTV surveillance and incident response.
Key Responsibilities
- Supervise and coordinate day-to-day activities of in-store security personnel.
- Operate, monitor, and review CCTV systems to detect suspicious behavior, theft, or policy violations.
- Conduct regular checks on CCTV functionality and report any technical issues promptly.
- Lead store patrols and security inspections to prevent and deter shoplifting, vandalism, and unauthorized access.
- Respond promptly to emergencies, incidents, or disturbances and escalate when necessary.
- Investigate and document all security-related incidents, including video evidence from CCTV.
- Enforce store security procedures, access control, and loss prevention policies.
- Train new security staff, including hands-on training with surveillance systems.
- Coordinate with law enforcement, emergency services, and internal management when required.
- Prepare shift schedules, duty rosters, and daily security reports.
- Support crowd control and safety management during peak hours, special events, and promotional activities.
Requirements
- Minimum 3 years of security experience, including at least 1 year in a supervisory role.
- Hands-on experience with CCTV monitoring systems, preferably in a retail or grocery environment.
- Strong understanding of safety procedures, retail loss prevention, and emergency response protocols.
- Excellent observational, communication, and leadership skills.
- Physically fit and able to perform patrols and handle emergency situations.
- Able to work shifts, weekends, and public holidays as needed.
- Basic computer skills for report writing and video review.
Preferred Experience:
- Previous work experience in a supermarket, grocery store, or retail chain.
- Familiarity with retail POS systems, theft detection practices, and store operations.
Job Types: Full-time, Permanent
Pay: From RM2,300.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
Work Location: In person
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