JOB DESCRIPTION :
Support Daily Outlet Operations
- Assist in managing day-to-day restaurant operations including floor and kitchen coordination.
- Ensure smooth shift transitions and proper handover between shifts.
Staff Supervision
- Supervise crew members to ensure they follow SOPs in service, cleanliness, food handling, and customer interaction.
- Act as the shift leader when the Manager is not present.
Customer Service
- Ensure guests receive excellent service.
- Handle basic customer complaints and escalate complex issues to the manager.
Inventory Control & Ordering
- Monitor stock usage and assist in stock ordering and receiving.
- Alert manager of low stock or over-usage.
Training & Development
- Assist in training new crew members.
- Guide team on product knowledge, hygiene, grooming, and service standards.
Cashiering & Reporting
- Ensure accurate handling of cash and POS transactions.
- Prepare shift-end sales summary and reports if needed.
Outlet Cleanliness & Safety
- Maintain outlet cleanliness and ensure hygiene and food safety standards are met.
JOB REQUIREMENT :
Education:
- Minimum SPM or Diploma in F&B, Hospitality, Business Management, or equivalent.
Experience:
- Minimum 1–2 years working experience in F&B (restaurant or café environment), with some leadership or supervisory exposure.
Skills Required:
- Good interpersonal and leadership skills
- Able to guide, coach, and motivate a team
- Basic understanding of food hygiene and safety
- Basic computer/POS knowledge
Others
- Willing to work shifts, weekends, and public holidays
- Able to work in a fast-paced environment
- Willing to be transferred/placed at any outlet if needed
BENEFITS :
- Basic salary range from RM2,000 based on experience.
- Performance incentive
- Medical outpatient include dental RM800 per year
- Group insurance
WORKING HOUR :
45 hours on six-day work week basis. The working hours, schedules and rest days for the outlet employees will be arranged and determined by the Outlet Head on a roster basis in accordance with the Company’s operational policies.
WORK LOCATION :
OldTown White Coffee (G43, Batu Pahat Mall, No 325, Jalan Kluang, 83000 Batu Pahat, Johor)
Job Type: Full-time
Pay: RM2,000.00 - RM2,300.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- What is your expected salary ?
- When you can start to work ?
Work Location: In person
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