- Build and maintain strong relationships with manufacturing, engineering and other relevant functions on improving their quality performance.
- Understand and proactively address internal customer requirements and concerns, analyzing issues and recommending effective solutions.
- Independently lead projects/feature changes that positively impact organizational functions.
- Analyse product failure, corrective and preventive action (CAPA) to respond to customer (either internally or externally) complaints
- Root cause analysis and implementation of corrective action for process related concerns
- Responsible for continual improvement activities to enhance the quality system, such as 5S, kaizen lean methods, etc
- Participate in and support internal and external assessments, qualifications, and yearly audits.
- Support and align with global and regional commodity strategies.
- Serve as an effective technical resource for product/process/service support across various teams, providing technical assistance to cross-functional groups as needed.
- Contribute to achieving departmental goals and strategy.
Who You Are:
- Act as the primary point of contact for production regarding customer / field quality issues related to both mechanical and electronic component parts. Liaise between customer operations and R&D for quality improvements and corrective actions.
For This Role, You Will Need:
- Minimum 2-3 years’ experience in Quality Management and Manufacturing Operations (from incoming, SMT, Wave to Back End Assembly).
- Experience with Problem Solving skills, Analytical Knowledge and Root Cause Analysis is preferred.
- Degree in Engineering field, preferably in Mechanical Engineering or Electrical & Electronics Engineering.
- Prior experience in handling manufacturing issues is an added advantage.
- Ability to manage multiple projects and coordinate between various departments and external suppliers.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
