- SME Account Management: Oversee the operation of key SME accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.
- Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.
- Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.
- Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.
Job Type: Full-time
Pay: Up to RM8,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- managing SME clients, pre-sales, postsales, or IT industry: 3 years (Preferred)
Location:
- Kuala Lumpur (Preferred)
Work Location: In person
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