Service Programs Underwriter, Malaysia

Underwriter & Operational Lead, Warranty Service Programs

Reporting to the Head of Warranty Service Programs (WSP) this role will take the lead in ensuring program pricing and administrative & operational processes are set up in full compliance with required standards to ensure tight local control and support underwriting and portfolio management to drive profitable growth. This position will work in a proactive and collaborative manner with multiple stakeholders.

Essential Duties and Responsibilities:

Administrative/ Operational control management

• Assist in the setting up of new business in full alignment with all AIG Global and local policies.
• Continually review existing business to ensure program underwriting controls fully comply with Global WSP CUO UW Guides and Procedures.
• Ensure on a monthly cycle that program administration is complete and accurate.
• Use/improve/create appropriate frameworks and tools to monitor program controls and recommend and implement required improvements.
• Assist in program profitability reviews to review support function cost allocations and identify change in process to reduce cost whilst ensuring accuracy and timeliness.
• Supports internal and external solutions to meet service levels, improve efficiency and reduce cost
• Audits the output from processing and claims to ensure accuracy.
• Liaises with external party/partners on statements/billing/invoicing.

Underwriting Support

• Supports the implementation, coordination and management of corrective actions to maintain the targeted loss ratio.
• Maintains and manages policy wording, endorsements and the collateral register, ensuring version control and appropriate signoffs from legal, compliance and other internal parties as required.
• Support the preparation work for all audits.
• Supports the implementation of action plans based on audit recommendations and findings.

Essential knowledge, skills and Abilities:

• Degree with a minimum of 3 years’ experience managing insurance products
• Highly organized, thorough and diligent with strong project management skills
• Experience of process control, monitoring and improving operational processes
• Team player with experience working with cross-functional stakeholders
• Technology savvy
• Excellent interpersonal, communication, & presentation skills
• Strong proficiency in English and local language required
• Proficiency in MS Office, especially Word, Project and Excel

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

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