General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.

Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.

With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

Reference

2025-100978

Publication date

06/06/2025

Job description

Business type

Types of Jobs - Others

Job title

Senior Client Operations Officer, Transfer Agency M/F

Contract type

Permanent Contract

Expected start date

11/07/2025

Management position

Yes

Job summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational
excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over
1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services
include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions,
Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS
Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing
standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to
delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial
landscape.

Working hours: 9.00AM to 6.00PM
Region: LUXEMBOURG

What will you do?
Production

Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services
structures.
Ensure tolerance checks are complete, and any outstanding items are investigated and cleared.
Perform quality checks or second level validation on output from the team.
Conduct training to Intern/Administrator
Perform additional ad-hoc task allocated by Supervisor/Manager.

Queries

Respond to all queries and incoming emails in a timely and effective manner.
Develop and maintain good working relationships with other teams within CACEIS Investor Services
Support the success of the larger team and ensure ongoing productivity by providing back-up relief for staff
who are absent or on leave.

Policy and Procedure Review

Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
Ensure all documents are carefully reviewed capturing all instructions & information accurately.
Ensure all deadlines are met with defined benchmark.

#LI-RS1

Position location

Geographical area

Asia, Malaysia

City

Putrajaya

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor Degree

Level of minimal experience

0-2 years

Required skills

Minimum 2 years in relevant operational knowledge and experience.
Bachelor’s Degree and/or master’s degree in accounting, Finance or related field
Business administration qualification or degree (preferred).
Experience in Shareholder Services and /or Transfer Agent Services and/or Business Administration with a focus on preferably fund structure.
Strong written and verbal communication skills.
Attention to detail and strong organizational skills.
Fast learner and positive attitude with minimal supervision.
Good interpersonal skills and networking abilities with sub-custodians and internal departments.
Ability to work independently and collaborate with the team to achieve collective goals
Ability to prioritize team workloads to meet challenging deadlines.
Able to work under pressure in a face paced environment
Understanding of and adherence to escalation protocols at all times.
Strong time-management skills and multitasking ability
Responsible for supporting the Supervisor in guiding the team and serving as the main contact when Supervisor is unavailable.
Proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
Shareholder services system knowledge:
-YARDI or equivalent applications.
- Excel and other Microsoft Office applications.

Languages

English

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