Key Responsibilities:
· Partner Onboarding: Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities.
· Issue Management: Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary.
· Knowledge Base Maintenance: Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices.
· Communication Management: Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues.
· Relationship Building: Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction.
· Performance Monitoring: Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders.
· Partner Training: Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company's platform.
Must have:
· Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets.
· Knowledge of industry-specific sales processes and best practices
· Experience with CRM systems like Salesforce, or similar platforms
· Excellent communication and interpersonal skills, with the ability to build rapport with diverse partners
· Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions
· Proficiency in customer relationship management (CRM) tools and ticketing systems
· Detail-oriented with strong organizational skills and ability to manage multiple priorities
· Ability to work independently and as part of a cross-functional team
· Knowledge of partner ecosystem dynamics and best practices for managing relationships
· Has experience delivering trainings
Good to have:
· Ability to establish strong client relationship.
· Ability to manage multiple stakeholders.
· Adaptable and flexible.
· Collaboration and interpersonal skills.
· Problem-solving skills.
Requirements
Vertical Corporate Tower B (Level 15) Accenture office.
Will be relocating to UOA Corporate Tower (Level 11) Accenture office in the future.
Targeted onboarding date is 25-Aug-25.
Minimum of 1 year of relevant working experience is required.
English proficiency level of B2.
Non-shift. Working hours is 8:00 AM to 5:00 PM (subject to change based on Client’s requirement)
Job Types: Full-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job
Contract length: 12 months
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Work Location: In person
