- Develop and maintain strong relationships with corporate and government clients to generate consistent business.
- Perform and meet targets set by the management, ensuring continuous achievement of sales goals and KPIs.
- Make necessary business decisions to ensure efficient running of the division and proper handling of service issues as they arise.
- Participate in the development and implementation of the Hotel sales and marketing plan to ensure optimum sales and profitability.
- Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
- Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities.
- Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
- Collaborate on rooms revenue management and sales strategies.
- Collaborate on the development and implementation of marketing promotions.
- Solicit new business for the Hotel through networking, sales calls, tours and continued contact with business leads.
- Answer all queries for potential clients, ascertaining exact needs and making recommendations where appropriate.
- Provide site inspections as required, discussing the merits of various available options in the Hotel.
- Customise proposals and contracts for potential clients to meet customer and business needs.
- Collaborate with other departments where required to ensure specific requests or timelines can be met.
- Liaise with third party vendors to fulfil specific logistics, transport, equipment and other requests that cannot be met by the Hotel.
- Be readily available to handle guest queries and resolve issues in a timely and professional manner.
- Perform other assignments to meet business needs as directed by your superiors.
Job Type: Permanent
Pay: RM1,900.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Meal provided
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person
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