- Take ownership, accountability for store and personal productivity
- Contributes to setting goals and holds team accountable for productivity standards
- Provides leadership through role modeling Service behaviors and approach standards
- Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
- Consistently ensures all daily tasks are completed without negatively impacting service
- Resolve conflicts with team members in a timely and productive manner
- Inspires team to meet and exceed performance standards
- Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
- Develop plans to address key business issues, utilizes plans to impact business and achieve desired results
- 1 year experience in retail or service industry
- 1 year experience in a position of leadership, management experience
- Ability to communicate effectively with customers and staff, maneuver sales floor
- Ability to meet moderate stockroom lifting requirements, and store climbing requirements
- Experience working in a fast paced retail environment.
- Excellent client service and communication skills
- Proficient in Microsoft Excel, Word, and Outlook
- Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
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