Sales Process Support:
A B2B (Business-to-Business) Sales Administrator plays a crucial role in supporting the sales team to achieve their targets by handling administrative tasks, managing data, and ensuring a smooth sales process. This role is essential for maintaining efficient operations and allowing sales representatives to focus on revenue-generating activities.
Here's a comprehensive job description for a B2B Sales Administrator:
Job Title: Sales Administrator (B2B)
Location: Kuala Lumpur, Malaysia
Reports To: Sales Manager
Job Type: Full-time
Job Summary: Sales Administrator (B2B) will provide comprehensive administrative and operational support to the sales team, ensuring the smooth and efficient execution of sales processes from lead generation to post-sales support. This role involves managing sales data, processing orders, coordinating with internal departments, and maintaining strong client relationships to contribute to the overall sales success.
Key Responsibilities:
- Process sales orders, quotations, invoices, and delivery orders accurately and in a timely manner.
- Verify order details, including product specifications, pricing, and payment terms, ensuring all information is complete and correct.
- Coordinate with the logistics/operations team to ensure timely product delivery and service implementation.
- Assist sales representatives in preparing sales proposals, presentations, and contracts.
- Follow up on outstanding orders, payments, and any discrepancies with clients or internal departments.
Data Management & Reporting:
- Maintain and update the Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot) with accurate client information, sales activities, and pipeline status.
- Generate regular sales reports (e.g., daily, weekly, monthly sales performance, pipeline reports, lead conversion rates) for the sales team and management.
- Assist in analyzing sales data to identify trends, opportunities, and areas for improvement.
- Ensure data integrity and cleanliness within all sales-related systems.
Client Communication & Support:
- Serve as a primary point of contact for client inquiries via phone, email, and other communication channels, providing information on products, services, order status, and addressing general queries.
- Liaise with clients to obtain missing information, clarify order details, and resolve minor issues or redirect complex issues to the appropriate sales representative or department.
- Maintain a high level of customer satisfaction through proactive communication and efficient problem-solving.
Administrative & Coordination:
- Schedule and coordinate meetings, appointments, and travel arrangements for the sales team.
- Manage sales documentation, filing, and record-keeping in an organized manner.
- Assist with the onboarding of new sales team members, including setting up accounts and providing initial training on systems and procedures.
- Collaborate effectively with other departments, including Marketing, Finance, and Operations, to ensure seamless sales support.
- Support the Sales Manager with various administrative tasks as required.
Job Types: Full-time, Fresh graduate
Pay: RM1,700.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- how much is your expected salary?
- give me a reason that why we want arrange interview with you ?
Work Location: In person