LOCATION: QUEENSBAY MALL
1. POSITION SUMMARY
Provide operational support and team leadership while maintaining high service standards.
2. KEY Responsibility:
Operational Excellence
- Support daily store operations
- Monitor store presentation and standards
- Assist in inventory management
- Ensure POS accuracy and cash handling
Team Supervision
- Guide and motivate team members
- Monitor staff performance
- Assist in staff training
- Maintain service standards
Customer Relations
· Ensure high customer service standards - Provide friendly, knowledgeable, and proactive service to meet customer needs and encourage repeat business.
- Handle escalated customer concerns - Address and resolve customer issues with empathy to build loyalty and improve satisfaction.
- Monitor customer feedback and satisfaction
· Gather customer feedback to enhance services and continually improve processes for a better customer experience.
Inventory Management
· Assist with regular stock replenishment: Ensure shelves are regularly restocked to prevent stockouts and lost sales,
· Participate in inventory stock take: Help with regular inventory checks to ensure accurate stock levels and prevent discrepancies.
· Maintain organized and well-stocked display areas: Keep products neat and organized to reduce loss and make items easy to locate.
· Prevent Stock Loss: Support security measures to minimize theft and protect inventory.
1. REQUIREMENTS
· 2-3 years retail experience
· Previous supervisory experience preferred
· Strong communication skills
· Excellent organizational abilities
· Ability to multitask and handle challenging situations effectively.
· Willing to work flexible schedules, including weekends and public holidays.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,300.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Rotational shift
- Weekend jobs
Work Location: In person
