JOB DESCRIPTION :
Outlet Operations Management
- Oversee day-to-day operations to ensure smooth restaurant performance.
- Ensure compliance with standard operating procedures (SOPs) in service, food quality, cleanliness, and safety.
Team Leadership
- Lead, supervise, and motivate outlet staff including Assistant Managers, Supervisors, and Crew.
- Schedule shifts, monitor attendance, and ensure staffing levels are met.
Customer Service
- Ensure excellent customer experience by handling feedback and resolving complaints effectively.
- Promote a customer-first mindset among the team.
Inventory & Cost Control
- Monitor stock levels, manage ordering, and prevent wastage.
- Ensure proper cash handling, banking, and daily sales reconciliation.
Sales & Performance
- Work towards achieving sales targets and outlet KPIs.
- Identify opportunities to improve service, upselling, and cost efficiency.
Training & Development
- Conduct on-the-job training for new and existing staff.
- Ensure staff adhere to hygiene, grooming, and brand standards.
JOB REQUIREMENT :
Education:
- Minimum SPM or Diploma in F&B, Hospitality, Business Management, or equivalent.
Experience:
- At least 2–3 years of experience in a supervisory or managerial role in the F&B industry, preferably QSR or casual dining.
Skills Required:
- Strong leadership and people management skills
- Good communication and problem-solving abilities
- Customer-focused and sales-driven mindset
- Basic computer literacy (POS system, MS Office)
Others:
- Willing to work on weekends and public holidays
- Able to work rotating shifts
- Willing to be placed at any outlet based on business needs
BENEFITS :
- Basic salary range from RM2,300 based on experience.
- Performance incentive
- Medical outpatient include dental RM800 per year
- Group insurance
WORKING HOUR :
45 hours on six-day work week basis. The working hours, schedules and rest days for the outlet employees will be arranged and determined by the Outlet Head on a roster basis in accordance with the Company’s operational policies.
WORK LOCATION :
OldTown White Coffee (No 2A, Kompleks Perniagaan Ampang, Lebuhraya Sultanah Bahiyah, 05050 Alor Setar, Kedah)
Job Type: Full-time
Pay: RM2,300.00 - RM3,000.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- What is your expected salary ?
- When you can start to work ?
Work Location: In person
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