Relationship Manager

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE
This role will be responsible for driving sales of the RIA Corporate Salary Disbursement (CSD) service. This includes onboarding new employers to use the service, as well as onboarding foreign workers and equipping them with financial inclusion tools through the RIA Prepaid Mastercard.
ROLES & RESPONSIBILITIES

• • Market Expansion:

  • Identify and target new corporate clients nationwide.
  • Develop and execute regional go-to-market strategies.
  • Research and assess market opportunities, including industry trends and competitor activity.
  • Client Acquisition:

  • Proactively approach HR and finance heads of corporations to pitch the CSD solution.
  • Prepare customized proposals and presentations to win new business.
  • Lead negotiations and close new partnership agreements.
  • Stakeholder Engagement:

  • Build initial relationships with new corporate stakeholders.
  • Clearly communicate RIA CSD’s value proposition, use cases, and benefits.
  • Feedback Collection:

  • Capture early feedback from new clients to inform product development and onboarding improvements.
  • Relay common onboarding pain points or objections to internal teams for resolution.
  • Performance Tracking:
  • Meet or exceed KPIs related to new account acquisition, revenue targets, and market coverage.
  • Relationship Management:

  • Serve as the primary point of contact for existing corporate clients.
  • Build and maintain positive, trust-based relationships with key decision-makers and end-users.
  • Issue Resolution & Support:

  • Identify and address client pain points promptly and effectively.
  • Collaborate with internal teams (tech, ops, compliance) to resolve issues or implement enhancements.
  • Client Success & Retention:

  • Monitor and ensure successful salary disbursement operations.
  • Provide regular performance reviews and usage analytics to clients.
  • Proactively identify opportunities for upselling or cross-selling additional services.
  • Feedback Loop:

  • Collect ongoing feedback on service experience, product features, and process improvements.
  • Advocate for client needs internally and contribute to product enhancement roadmaps.
  • Training & Enablement:

  • Conduct refresher sessions or training workshops for client HR/Payroll teams.
  • Share best practices for efficient use of RIA CSD.

POSITION REQUIREMENTS

• A driven and goal-oriented mindset with a strong commitment to meeting stakeholder needs and contributing to the company’s vision.
• Excellent critical thinking skills, with a persuasive communication style and a consistent, results-focused attitude.
• Strong team player with the ability to collaborate effectively to achieve shared team objectives.
• Willingness and flexibility to work on weekends, if required.
• Proven experience in managing corporate clients, preferably with a minimum of 5 years in a similar role.
• Must possess a valid driver’s license and have access to own transportation.

PERKS & BENEFITS

• Medical, Dental & Vision Insurance
• 401K Plan with Match
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Hybrid Work Schedule
• Tuition Assistance
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from (MYR7,000 to MYR10,000). Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(K) plan, Paid Vacation/ Sick Leave and more.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.