General information
Name Regional Trainer Location Exchange 106, Kuala Lumpur Business unit FU-IBU Working time Full-Time Type Service TrainingDescription & Requirements
About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
- Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture
- Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training
- Manage and track training quality and effectiveness
- Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress
- Training courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training schedule
- Class management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the team
- Conduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunities
- Ability to work as part of a team or individually, with initiative
- Complete other tasks and other training projects assigned by training supervisor
What you'll Need to Succeed
- Bachelor’s Degree or above
- Proficiency in both verbal and written English and Malay
- Working experience in training or related functions. One of working experiences in Contact Center or Travel Industry is plus;
- Proficiency in presentation skill and good communication skill.
- Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.
- Self-motivated, strong learning ability and execution force
Why Trip.com GroupWe offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Enjoy discounts for booking travel products at Trip.com
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
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