R-Service Coordinator (Cheras)

Job Scope / Responsibilities:

• Service Coordination:
• Manage daily service requests from customers, ensuring prompt and effective response.
• Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.
• Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.
• Spare Parts Coordination:
• Assist in preparing spare parts quotations for customers.
• Follow up on spare parts deliveries and liaise with suppliers when needed
• Maintain an overview of critical spare parts in stock.
• Customer Communication:
• Act as the primary point of contact for service-related issues, ensuring clear and professional communication.
• Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.
• Documentation & Reporting:
• Prepare service reports, job sheets, and invoices (with assistance from the accounts department).
• Maintain accurate service records for internal and customer reference.
• General Admin & Support:
• Support the sales and technical team with related administrative tasks when needed.
• Assist in processing warranty claims with suppliers and coordinating warranty documentation.

Requirements:

• Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).
• Strong organizational and communication skills.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable dealing with customers and coordinating with technical staff.
• Basic technical understanding (training provided for specific machinery and processes).

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6010-2832174

Email: [email protected]

Kindly note that only shortlisted candidates will be notified.

Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number: JTKSM 1252

Job Type: Full-time

Pay: RM3,500.00 - RM5,536.93 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person