Contract Duration: 12 Months (Renewable)
Work Location: Mercu2
Work Arrangement: Work in Office
Work Hours: 5 Days Working, 2 Days Off (Weekend shift included)
- 9.30 AM - 6.30 PM
Job Responsibilities:
- Be the go-to person for handling user inquiries on payment issues through our ticketing system.
- Work closely with our Customer Support team to resolve cases quickly and smoothly.
- Liaise with different teams to investigate and solve payment-related concerns.
- Keep an eye on payment and refund processes, making sure everything runs on time and error-free.
- Support special tasks or projects when needed.
Job Requirement:
- 1–2 years’ experience in e-commerce, e-wallet, or similar industry (fresh grads with strong interest are welcome too!).
- Great communicator — whether it’s email, chat, or face-to-face.
- Comfortable with Excel and can prepare simple reports.
- Logical thinker and problem solver.
- A proactive team player who’s eager to learn and grow.
- Motivated, goal-driven, and ready to make an impact.
Salary Package:
- Basic Salary : RM 2,200.00
- KPI Incentive : RM 400.00
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,200.00 - RM2,600.00 per month
Application Question(s):
- Are you able to start immediately?
- How long is your notice period?
- How many years of experience in Fraud/Customer Service/Ops field?
Work Location: In person
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