Contract Duration: 12 Months (Renewable)
Work Location: Mercu2
Work Arrangement: Work in Office
Work Hours: 5 Days Working, 2 Days Off (Weekend shift included)
- 9.30 AM - 6.30 PM
Job Responsibilities:
- Handle daily user inquiries through the ticketing platform, mainly related to payment issues.
- Collaborate with the Customer Support team to resolve cases promptly and effectively.
- Communicate with relevant stakeholders to investigate and address payment-related concerns.
- Conduct regular monitoring of payment and refund processes to ensure all transactions are accurate and processed within expected timelines.
- Assist with other duties or special tasks as required.
Job Requirement:
- Ideally 1–2 years of experience in the e-commerce or e-wallet industry.
- Strong communication skills across email, in-person, and remote interactions.
- Proficient in Excel and skilled in preparing reports.
- Excellent logical reasoning and problem-solving abilities.
- A cooperative team player with a proactive mindset and willingness to learn.
- Highly motivated and goal-driven.
Salary Package:
- Basic Salary : RM 2,200.00
- KPI Incentive : RM 400.00
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,200.00 - RM2,600.00 per month
Schedule:
- Day shift
- Weekend jobs
Application Question(s):
- Are you able to start immediately?
- How long is your notice period?
- How many years of experience in Fraud/Customer Service/Ops field?
Work Location: In person
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