ROLES & RESPONSIBILITIES
- To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
- Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
- Together with the team, to work and target SLA is met at all times.
- To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
- To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
- To participate in UAT/Projects as and when required.
WORK EXPERIENCE REQUIREMENTS
- At least fresher or 1 of knowledge and experience in processing/transacting
remittances like TT, MEPS, drafts etc
- Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
- Proficient in Microsoft Windows applications – Word, Excel & Power-point
- Possesses good oral/communication and co-ordination skills; and able to interact well with team
members and business units/bankers/customers.
- Resourceful and able to multi-task independently with confidence in time critical environment
- A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
- A risk-conscious person who ensures internal controls and procedures are complied with closely.
- A meticulous and accurate person with an eye for details.
- A confident, diplomatic, and tactful person in problem resolution and decision making.
- A passionate person with customer-oriented mindset and firm believer of Quality discipline.
EDUCATION REQUIREMENTS
- Bachelor’s degree in Business Administration, Accounting, Finance, or related field is preferred
Job Types: Full-time, Permanent
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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