About the Role
In the beauty industry, we are an innovative and fast-growing scalp treatment salon preparing to launch across multiple outlets in Malaysia. As a pioneering hire, the Operations Manager will play a vital role in launching and managing our day-to-day operations, helping shape the brand’s standards, service quality, and future growth.
This is an exciting opportunity for a hands-on, entrepreneurial individual from the salon, beauty, wellness, startup, or retail sectors who’s ready to build something meaningful from the ground up.
Key Responsibilities
Pre-Opening & Setup
- Lead the setup and launch of salon outlets, including layout planning, treatment room setup, and product sourcing.
- Develop and implement SOPs for treatments, consultations, hygiene standards, inventory, and customer service.
- Liaise with contractors, suppliers, and relevant regulatory bodies to ensure full compliance before launch.
Daily Operations Management
- Oversee daily operations to ensure smooth workflow and exceptional customer service.
- Monitor hygiene, cleanliness, and adherence to health and safety regulations.
- Manage scheduling, staff shifts, salon POS, petty cash, and administrative reporting.
Team Recruitment & Training
- Collaborate in recruiting a high-performing team: scalp consultants, therapists, and front-desk staff.
- Conduct onboarding and continuous training on brand values, product knowledge, and treatment protocols.
- Lead team performance reviews, meetings, and development initiatives.
Customer Experience & Relationship Building
- Set and maintain high standards for consultations and personalised scalp treatment plans.
- Manage client feedback, handle complaints professionally, and implement loyalty programmes.
- Foster a strong, trustworthy reputation within the scalp and hair care industry.
Inventory & Vendor Management
- Manage supplier and vendor relationships for products, tools, and support services.
- Oversee inventory tracking, stock orders, and efficient stock control to meet salon demand.
Sales & Business Growth
- Work with the founder and marketing team to launch promotions and customer engagement campaigns.
- Set and monitor sales/treatment targets; analyse performance and optimise operations.
- Contribute ideas for business expansion, new services, and customer experience improvements.
Requirements
- 3–5 years of relevant experience in salon, beauty, spa, wellness, retail, or startup operations.
- Hands-on experience in launching or managing multi-outlet operations is a strong advantage.
- Strong leadership, organisational, and problem-solving skills.
- Familiar with Malaysian labour laws, salon licensing, and health & safety regulations.
- Proficient with digital tools and salon POS systems.
- Excellent communication skills in English, Bahasa Malaysia, and Mandarin.
What We Offer
- Opportunity to shape and grow a new brand from the ground up.
- Contributions to EPF, SOCSO, and EIS.
- Flexible working environment with clear career advancement opportunities.
- Continuous professional training and development.
- Staff discounts on treatments and retail products.
Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM15,000.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
Language:
- Mandarin (Required)
Work Location: In person
