General Information
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ABOUT TMF GROUP
TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.
We are looking for a O2C Senior Specialist
- To efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables).
- Primarily focus on Regional AR collection and maintain good rapport with customer.
- Ensure collection from customers in a timely and professional manner and within credit terms.
- Maintain efficient record of collection activities.
- Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.
- Interface with customers to actively resolve credit and billing issues promptly.
- Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request
- Monitor credit accounts and report delinquent customers to management for review and action.
- Directly assists service line regarding all AR/Invoicing related process matters.
- Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
- Drive the Account Receivables weekly meetings with service line.
- Report on the progress made
- Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always
- Investigate on core invoicing issues to address both symptoms and root cause
- Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.
- Problem solving skills
- Working independently
- Resilient
- Excellent Listening skills
- Strong team player
- Excellence sense of customer service
- Process-oriented
- Target driven
- Good communication skills
- Ability to multitask
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities so you can take your career further within TMF
- Continuous development is supported through global learning opportunities from the TMF Business Academy
- You’ll be helping us to make the world a simpler place to do business for our clients
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work
A supportive environment
- Strong feedback culture to help build an engaging workplace
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
