Job Scope :
- Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment.
- Capable of performing Fault Analysis and troubleshooting through support portal.
- Correspond with customer and provide updates in accordance to standard operating procedures.
- Coordinate with customer to facilitate efficient troubleshooting process.
Criteria :
- Must possess at least a DIPLOMA or BACHELOR in COMPUTER SCIENCE, or any related fields.
- Able to work in shifts [Working for 4 days per week] !!
- FRESHIE / 1 - 2 YEARS OF EXPERIENCE ARE WELCOME TO APPLY WITH US <3
Job Types: Permanent, Contract
Contract length: 12 months
Pay: From RM2,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Required)
Work Location: In person
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